Refund policy

Thank you for shopping at Moody Fitzs Boutique. We truly appreciate you.

We offered 14 days return policy to our customers. If 14 days or more have passed since your purchase, we cannot offer you a store credit or an exchange.

Note: Any packages received by our returns department that are postmarked between 15-30 days of delivery will be subject to a 20% restocking fee

PLEASE NOTE: All SALE Items are FINAL SALE. For safety and hygiene reasons products such as swimwear, bodysuits or lingerie cannot be restocked or resold, so we do not accept returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packing, no stains, no pet hair.

To complete your return, we require a receipt or proof of purchase.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

  • All items must be complete, undamaged and in saleable condition
  • New items must be factory sealed and unopened
  • Returns have to be sent via registered mail
  • Delivered item is in wrong size, defective, wrong items and faulty.
  • All items have to be in their original packaging and well packed for shipping
  • A print-out of the invoice must be included
  • Any item that does not meet the conditions above will not be refunded or exchanged.
  • It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Please do not send your purchase back to us unless we authorize you to do so.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then you will be issued a store credit.

PROCESSING GUIDELINES

a) All products on the site are subject to availability and payment being received before the order is processed.

b) Moody Fitz’s Boutique will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification.                   

ORDER CANCELLATION 

If you cancel your order BEFORE it has been shipped, then you can change and cancel order. It must be required for user to contact us within 12 hours regarding order cancellation or change. 

Once the product packaged and ready for the shipping then you're not eligible to cancel it anymore.’

EXCHANGES (IF APPLICABLE)

We only exchange items if they are wrong size, wrong item, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at Moodyfitzsboutique@gmail.com with details of the product and the defect.

GIFTS 

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.